Information sharing and archiving is the foundation for providing an effective continuum of care to patients. The last few years has seen the healthcare industry enter a crossroads created by the transition from paper records to electronic systems. This shift has elevated many information-based issues to the forefront, ranging from how to best transition to EMR, supporting both models during transition and managing incompatibility of existing EMR systems currently in place across different specialties and institutions. The shift has also prompted reconsiderations of how to best provide and structure information content from a systems standpoint as well as within the context of referral networks.

One of the most significant changes in healthcare is the increased emphasis on patient care within the home environment. Patients’ families become caregivers and the administrators of therapy, but in many cases the devices they are required to use are not designed for untrained individuals. Insight has hundreds of hours of research in the home environment and vast project experience humanizing and simplifying home healthcare products to be safer and more effective than previous generation devices.

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Culture can make a big difference in determining the effectiveness of medical products and services. From a busy city like London to a remote village in India, cultural traditions greatly impact clinician roles and treatment protocols. Details like color, iconography and workflows can be heavily influenced by geographic regions and cultural diversity. Insight has performed research in thousands of sites in over 30 countries, in both urban and rural environments. We continuously learn how specific cultural differences affect how people use and perceive medical devices.

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Understanding an environment of use is vital to the successful development of a product or service. The focus on creating "healing environments" has a significant influence on the design of products and the various environments that it is used in. We completely submerse ourselves into an environment to understand workflow from a patient and clinician perspective. Using ethnographic-based techniques, we are able to design products that support this holistic approach to medical care.

It is extremely important to identify and detail a regulatory compliance plan early in the development cycle and to establish a regulatory submission path where appropriate. Insight ensures all stakeholders, including design, quality, regulatory and manufacturing, are involved in these early planning stages to align the entire team's expectations, confirming responsibilities and matching development activities to mitigate potential program and product risks. Ultimately, this approach ensures that we can work with confidence and meet project and product goals effectively.

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Insight is committed to promoting sustainability in design and we have experience in a range of green design practices, from utilization of reclaimable materials to designing for disassembly and recyclability. Medical companies are becoming increasingly committed to sustainability in their designs, and our green design protocol can help them find the best ways to incorporate these practices into their products.